According to BrightLocal’s Local Consumer Review Survey: 57% of consumers will only use a business if it has 4 or more stars. In addition, consumers read an average of 10 online reviews before feeling able to trust a local business, and 40% of consumers only take into account reviews...
Do you know that feeling when you walk into a new restaurant or boutique or coffee shop and you immediately have this feeling of "this is the place for me"? I remember a few years ago, I was looking to join a new gym and I visited a few local...
Customers today love to share their experiences, especially if there was an emotional connection in their experience or interaction with the business. If you have not done so already, read my blog on creating great customer experiences and wowing your customers. After you have delivered a great customer experience and...
Customers today have higher expectations of businesses than they did just a few years ago. They are used to being treated well by sophisticated companies that anticipate their needs and deliver tailored experiences directly to them, just in time. Customers also expect their interactions with all companies to be smooth...
Business owners hate negative reviews. They can really hurt a business, and a lot of times they are written or designed to do exactly that! We know that customers read reviews and make their decision to conduct business with a company based, at least in part, on reviews. Let’s look...
